ARUNA Privacy Policy

 

We appreciate the trust you place in us when you choose to visit our website and we take that responsibility seriously. Our Privacy Policy (the “Policy”) describes how we collect and use personal information about you when you visit our website, use our mobile application or call us on the phone.

By “personal information”, we mean information that directly identifies you, such as your name, address, or email address.

 

What Information We Collect

We collect a variety of types of information. Like:

  • Contact information, such as your name, address, phone number, or email address;
  • Purchase information, such as the items you purchase, items you have altered or custom made (including measurements), billing and shipping address, and contact information (such as for receipts or order updates);
  • Profile and account information, which may include Contact, Purchase, and Preference information as well as your account password, information about wish list items, items in your online shopping cart or saved for future purchase, registry information, product review information and other information about your profile or account;
  • Demographic information, which may include age or birthdate, gender, ZIP code, and other information about you;
  • Call recordings including information about your call and that you share when you call us on the phone;
  • Location information of your device that you use with our mobile application, if your device settings allow us to collect location information; and
  • Device and browsing information, including information about your phone, tablet, computer, or device, and online browsing activity (collectively, “automatically collected information”). Automatically collected information may include IP addresses, unique device identifiers, cookie identifiers, device and browser settings and information, and Internet service provider information. Automatically collected information also may include information about when and how you access and use our website or mobile application, such as the date and time of your visit or use, the websites you visit before coming and after leaving our website, how you navigate and what you search for using our website and mobile application, the website pages and items you view using our website and mobile application, and the items you purchase.

 

How We Collect Information

      We collect information on our website, through our mobile application, during calls with you.  We also obtain information from you and from third parties.                     For example, we collect and obtain information:

  • You provide, such as when you make a purchase, interact with a salesperson or contact us, register for a online account, engage in a promotional activity, register to attend an event or appointment or sign up for emails or marketing;
  • From third parties, such as service providers that we use, analytics companies, advertising networks and cooperatives, demographic companies, third parties that provide us with information about you and the different devices you use online, and other third parties that we choose to collaborate or work with; 
  • we may collect your IP address and information about the browser you are using. We might look at what site you came from, or what site you visit when you leave us. If you use our mobile app, we may collect your GPS location. We might look at how often you use the app and where you downloaded it.
  • From social media platforms and networks that you use in connection with our website or mobile application, or that share or allow you to share information with us, such as Facebook,  Pinterest, and Instagram. For example, if you use functionalities, plugins, widgets, or tools from social media platforms or networks in connection with our website or mobile application (e.g., to log into an account, or to share inspiration, finds, purchases, and other content with your friends and followers on social media), we will collect the information that you share with us, or that those social media platforms or networks share with us. For more information about social media platform and network privacy practices, please review the privacy policies and settings of the social media platforms and networks that you use;
  • Using cookies and automatic collection methods. For example, we and third parties we work with may collect information from the computer, tablet, phone, or other device: that you install our mobile application on; that you use to access our website; or that you use to open an email or click on an advertisement from us. This collection includes automatically collected information, and generally does not include personal information unless you provide it through our mobile application or website or you choose to share it with us. Methods we use include:      
          —cookies (which may be session-based or persistent, and are typically small data files that are stored on your hard drive or in connection with your Internet browser);
          —web beacons or tags (small images embedded into websites or emails that send information about your computer, tablet, phone, or other device when you visit our website, use or mobile application, or open an email we send to you);
          —website and mobile application log files (which we tend to create automatically in connection with access to and use of our website and mobile application);
          —other technologies (which may be similar to or different than the methods noted above).

 

How We Use Information

We use the information that we collect to conduct our business and to provide you with the best possible products, services, and experiences. We also may combine any or all of the information that we collect or obtain. Examples of how we use information include:

  • To provide you with products and services, such as to: fulfill your orders and process your payments; process, maintain and service your account(s) ; and to provide you with products and services that we think you will like;
  • To respond to you, such as when you: place an order; call us; make a request or inquiry; or share a comment or concern; We may contact you about your account or feedback.
  • For personalization of your experiences with us, including to: remember your interests and preferences; customize the products and services we share with you
  • For marketing and advertising, such as to: send you marketing and advertising communications. For example, we might send you information about new products and special offers.
  • For analytics, such as to: understand how you use our website and mobile application; understand how you shop with us; determine the methods and devices used to access our website and mobile application; and improve our website and mobile application;
  • For our business purposes, such as: to operate and improve upon our business and lawful business activities; to maintain accounts, and records; for research; to determine your satisfaction with our products and services; and for any other business purpose that is permitted by law;
  • For legal and safety purposes, such as to: defend or protect us, our customers, you, or third parties, from harm or in legal proceedings; protect our rights; protect our security and the security of our customers, employees, and property; respond to court orders, lawsuits, subpoenas, and government requests; address legal and regulatory compliance; and notify you of product recalls or safety issues.

   

    How We Share Information

    In general, we do not share personal information about you with third parties for third party marketing or advertising purposes.

 

    Your Choices and Access Requests

      We strive to offer you with choices about how personal information is used and shared. Your choices include:

  • Social Media Platforms and Networks. We encourage you to review your privacy options and settings with the social media platforms and networks you use to understand what choices you have about sharing information from those platforms and networks with us. 
  • Direct Mail Choices. You may opt out of receiving marketing or advertising by direct mail by contacting us through one of the methods specified in the “Additional Information and Contacting Us” section below, and sharing the name and mailing address that you would like to opt out. Please note that these requests may take up to 8-10 weeks to become effective.
  • Mobile Location Choices. You may choose not to provide your location to us in connection with your use of our mobile application by declining any prompt requesting location information, and by customizing your mobile device settings to prevent sharing of location information. We may also collect location data when you have our mobile application installed on your device. You may prevent this by customizing your mobile device settings to prevent sharing of location information or by disabling Bluetooth on your device.
  • Access Requests. If you have registered for an online account, we allow you to access and update certain personal information that you have provided to us by logging into your online account and using the features and functionalities available there. You may also make a request for access to personal information by sending an email or writing to us at the address specified in the “Additional Information and Contacting Us” section below. We are not able to grant all access requests, and we may request additional information from you in order to verify your identity before accommodating an access request.

   

    Security and Fraud

    We take steps to help protect the confidentiality and security of personal information you share with us through our website and mobile application. In general,                 information transmitted through the Internet may not be perfectly        

    secure, and we are unable to guarantee the security of your personal information. 

    We encourage you to take steps to help protect the confidentiality and security of your account and personal information, including by doing the following: 

  • Using complex passwords (a minimum of 7 alpha/numeric cAsE sEnsitive characters);
  • Not using the same password on more than one website;
  • Not sharing your password with others;
  • Password protecting your computer and mobile device; and
  • Sign out/log off of website sessions so that your session is closed, especially when using a public computer.

 

Notices and Disclosures

  • Links to Other Websites and Services. Our website or mobile application may provide links to other Internet sites, content or videos (embedded or direct links) maintained by third parties. We are not responsible for the sites, content, or videos accessed via the links, and we have not reviewed the privacy practices of those third parties. We encourage you to review the privacy practices of those third parties. 
  • Browsers Do Not Track Signals. While we strive to offer you choices when you use our website and mobile application, we do not promise that we will be able to receive or honor web browser Do Not Track signals.

 

Additional Information and Contacting Us

If you have questions about this Policy or our privacy practices, please contact us at:

Aruna Spirit

Quito – Ecuador

(593) 9 92597416

 (593) 9 99937319

Or local calls at 201-449-1153

www.arunaspirit.com


If you're not comfortable shopping online (and would prefer to make your purchase via telephone), just give us a call at 201.449.1153 Our Customer Service representatives will be happy to assist you.

Updates to This Policy

We may make changes to this Policy, and may apply any changes to information previously collected, as permitted by law. When we make material changes to this Policy, we will notify you by posting the updated Policy on our website, and we will update the effective date at the end of this Policy.

 

Effective Date

This Policy is effective September 30, 2017.